Refund policy
Simple: you’re never charged for a roof we can’t measure, and we refund reports with real problems.
You’re not charged when
- We don’t have high-resolution aerial data for the roof — we check before you pay.
- Checkout fails or is cancelled.
We refund in full when
- The report measures the wrong building.
- The report fails to generate and we can’t deliver it within one business day.
- The report has a clear error — for example, a total area that differs substantially from a verified on-site measurement, or a roof that changed significantly after the imagery date shown.
How to request a refund
Email support@horusroofers.com within 30 days of your purchase with your report link or the property address and, if it’s about accuracy, a short description of what’s wrong. Approved refunds go back to your original payment method through PayPal, usually within 5–10 business days.
What we can’t refund
Differences caused by changing your mind after the report is delivered, or small differences consistent with estimate-level accuracy (see our Terms), aren’t eligible.